Support area typically
provides access to post-sales technical information such as updated
drivers or firmware. In some cases additional documentation, technical
information or access to a knowledgebase to assist in troubleshooting
or configuring is also provided.
We do not allow free
public access to our technical knowledgebase, if you wish to engage our
services please refer to the "Products" or "Services" links or contact
us by phone, fax or email with your request.
As a total solutions
provider we do not expect our clients to wade through hundreds of
technical document so that they can solve their technical issues. If
you are a client of ours and wish to resolve an issue please contact us. However, if you are
technically inclined or belong to an internal IT department and wish to
directly access technical information or updatesin relation to a
product supplied by Digital Peripherals please refer tothe product
manufacturer's support sites.
Digital Peripherals only
manufactures the DP Systems range of Fileservers and Workstations. We
do not publish updates for these products through our website. If any
of our product within the DP Systems range requires a critical update
we will contact you via phone, fax or email. As Digital Peripherals
does not supply its products and services through agents or resellers
all clients are registered with us by default.
Out of Hours Support
We only provide 10x5 or
24x7 support to clients with Service Level Agreements(SLA). If you have
an SLA and require emergency support please refer to contact details
provided with that agreement.
If you are exising
customer and wish to login to our incident tracking system, please
Please do not hesitate
to contact us for further